FAQ
Frequently Asked Questions (FAQ)
π How can I contact you?
You can email us at jk.projects.team@gmail.com or use the contact form on our website for any questions or issues regarding your order or our products.
π Which countries do you ship to?
We ship to most countries in the European Union, including Greece, Germany, Spain, Italy, France, the Netherlands, Sweden, Austria, Hungary, Romania, and more.
β± When will I receive my order?
Orders are usually delivered within 9β12 business days. In some cases, shipping may take longer due to external factors. These are average delivery estimates based on our recent data.
π‘ Are payments secure?
Yes, all payments are processed through secure gateways (such as PayPal and major credit cards). We never store your card details.
π Can I return a product?
Yes. You can return a product within 14 days from the date of delivery, as long as itβs unused and in its original packaging. Please see our Return Policy for full details.
π¦ Who pays for the return shipping?
If the item is defective or meets the return criteria, return shipping is free of charge.
π Can I return discounted items?
Yes, discounted products can be returned. If you return a sale item, you will be refunded the discounted price you paid at checkout.
π¬ I havenβt received my order β what should I do?
If the estimated delivery time has passed, please contact us and we will look into it right away.
π§Ύ Will I receive a receipt or order confirmation?
Yes. You will receive an order confirmation email after your purchase, and a tracking link once your package has been shipped.